Cancellation & fixes

All automations will be complete by 1/27/2024 but reactivation is currently working. All submissions will be done manually until then.

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Your choices determine the automatic actions. Choose correctly

I'm being charged and I don't have access. (Reinitialize activation)
I have an issue thats not payment related.
My subscription is new and I'd like to cancel. (Cancellations are immediate, all access is removed immediately.)
My subscription is a few months old (newer than july 2023) and I'd like to cancel (Cancellations are immediate, all access is removed immediately.)
My subscription is from the old website and I'd like to cancel (Billing cancellations must be done from support.ccbill.com)

All actions chosen will process automatically. All actions are monitored.

Refunds (Special Case)

I cancelled on the website before my recurring charge time, have no access, and still got charged.

This refund scenario requires that you cancelled before your rebill time and our old system didn't cancel your payment. Payment times are calculated based on UTC time. CCBill cancellations and refunds are handled on https://support.ccbill.com/

Explain what happened